Refund policy
Last updated 28 October 2026
Every new shop gets a 14-day free trial with all features, so you can make sure Tengesa POS works for you before you pay anything.
Monthly plans
Monthly payments aren't refundable. You can cancel at any time and your plan stays active until the end of the month you've paid for. It then won't renew.
Yearly plans
If you change your mind, email us within 14 days of paying for a yearly plan and we'll refund it in full. After 14 days, yearly payments aren't refundable, but you can cancel so the plan doesn't renew.
When something goes wrong
If Tengesa has a serious fault that we can't fix within a reasonable time, contact us and we'll make it right, including a refund where appropriate.
This policy doesn't affect your rights under consumer law, including the Australian Consumer Law. Where the law gives you a right to a refund, you'll get one.
How to ask for a refund
Email mahomedaqeelh@gmail.com from the email address on your account and tell us your shop name. Approved refunds go back to the card you paid with, usually within 5 to 10 business days.
Contact
Aqeel, trading as Tengesa POS
Email: mahomedaqeelh@gmail.com